AI That Takes Action During Calls
Not Just Conversations - Real Business Actions
Connect RealVoice AI to your business systems. Check inventory, look up customer data, verify calendar availability, and process transactions - all in real-time during voice conversations.
Custom Build Required: Tool integrations are built specifically for your business. Contact us to discuss your integration needs.
How Custom Actions Work
Your AI doesn't just talk - it takes action. Here's how tools function during live calls.
Customer calls or chats with your AI assistant
AI recognizes when to fetch data or take action
Queries your systems via secure API in milliseconds
AI responds with accurate, real-time information
Example: Booking with Calendar Check
"Hi, I'd like to schedule a consultation for next week."
→ Tool: check_calendar_availability(next_week)
Checking Google Calendar API...
"I'm checking our availability now... I have openings on Tuesday at 10am and 2pm, or Thursday at 11am. Which works best for your schedule?"
"Tuesday at 2pm works great."
→ Tool: create_calendar_event(tuesday_2pm, customer_info)
Creating event & sending confirmation...
"Perfect! I've booked your consultation for Tuesday at 2pm. You'll receive a confirmation email shortly with all the details. Is there anything else I can help you with?"
Popular Custom Actions
Connect any system with an API. Here are the most common tools businesses use.
Check Calendar Availability
AI checks real-time calendar availability and books appointments on the spot.
""Let me check what times are available next Tuesday... I see openings at 10am, 2pm, and 4pm. Which works best for you?""
Check Inventory & Stock
Query your inventory system to give customers accurate stock information.
""I'm checking our inventory now... Yes, we have 12 units of that model in stock and can ship today.""
Look Up Customer Data
Pull customer records from your CRM to personalize every conversation.
""I see you're a Gold member, Mr. Johnson. Based on your purchase history, I can offer you our loyalty discount.""
Process Payments
Take payments, check balances, and handle billing inquiries in real-time.
""I can process that payment for you right now. Your remaining balance is $150. Would you like to pay the full amount?""
Check Service Areas
Verify if you service a customer's location before booking.
""Let me verify your address... Great news, 123 Main Street is within our service area. I can schedule a technician for tomorrow.""
Generate Quotes
Calculate pricing and generate quotes based on customer requirements.
""Based on your specifications, the total comes to $2,450. I can email you a detailed quote right now.""
Why Custom Actions Matter
Instant Data Access
No more 'let me check and call you back'. AI retrieves information in real-time during the conversation.
Personalized Experiences
Every conversation is tailored using customer data, purchase history, and preferences from your CRM.
Automated Workflows
Trigger actions in your systems - create tickets, update records, send emails - all during the call.
Secure Connections
Enterprise-grade security with encrypted API connections and role-based access controls.
Without Custom Actions
- ✗"Let me check and call you back"
- ✗Generic responses without customer context
- ✗Manual data entry after every call
- ✗Customers wait for follow-up
With Custom Actions
- ✓Instant answers with real-time data
- ✓Personalized service using CRM data
- ✓Automatic updates to all systems
- ✓Everything resolved in one call
Industry-Specific Actions
Every industry has unique needs. Here's how different businesses use custom actions.
Healthcare
- Check insurance eligibility
- Verify patient records
- Schedule with specific providers
- Send appointment confirmations
Home Services
- Check technician availability
- Verify service area coverage
- Pull customer equipment history
- Generate service estimates
E-commerce
- Check order status
- Verify inventory levels
- Process returns/exchanges
- Apply discount codes
Real Estate
- Check listing availability
- Pull property details
- Schedule showings
- Verify buyer pre-approval
Financial Services
- Verify account status
- Check loan eligibility
- Pull transaction history
- Schedule advisor meetings
Legal
- Check attorney availability
- Pull case information
- Verify conflict of interest
- Schedule consultations
Connect Your Existing Tools
RealVoice AI integrates with the systems you already use. No migration required.
Don't see your system? Any platform with an API can be integrated. Contact us to discuss your needs.
Technical Implementation
Define Your Custom Tool
{
"name": "check_inventory",
"description": "Check product inventory levels",
"parameters": {
"type": "object",
"properties": {
"product_id": {
"type": "string",
"description": "The product SKU or ID"
},
"location": {
"type": "string",
"description": "Warehouse location"
}
},
"required": ["product_id"]
},
"endpoint": "https://api.yourstore.com/inventory",
"method": "GET",
"auth": "bearer_token"
}Secure by Default
All API calls are encrypted with TLS 1.3
Low Latency
Tool calls execute in under 200ms
Error Handling
Graceful fallbacks if APIs are unavailable
Try Our Live AI Receptionist
Experience how our AI receptionist handles real customer calls with natural conversation and seamless appointment booking.
Live Demo Call
Click to experience a real conversation with our AI receptionist
What You're Experiencing
Production-Ready System
This demo showcases the same AI technology that businesses use to handle customer calls and book appointments 24/7.
Ready to Get Started?
See how this same system can transform your business in under 24 hours.
Let Us Build Your Custom Actions
Custom actions and tool integrations are built specifically for your business needs.
Our team will work with you to connect RealVoice AI to your CRM, calendar, inventory system, or any other tools you use. We handle the technical implementation so you can focus on results.
What's Included:
- Discovery call to understand your systems
- Custom API integration development
- Testing and quality assurance
- Ongoing support and maintenance
Or call us at +1 (855) 710-3655