Privacy Policy
Last updated: December 7, 2025
Introduction
At RealVoice AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI employee services. We are committed to protecting your privacy and maintaining transparency about our data practices.
Information We Collect
Account Information
- Name, email address, and contact details
- Company information and business details
- Billing and payment information
- Account preferences and settings
Usage Data
- Call logs and conversation transcripts
- Service usage statistics and analytics
- Performance metrics and system interactions
- Device information and IP addresses
Customer Data
- Customer contact information processed by AI employees
- Appointment and scheduling data
- Business-specific information and knowledge base content
- Integration data from third-party services
How We Use Your Information
We use the collected information to:
- Provide and maintain our AI employee services
- Process transactions and manage billing
- Improve our AI models and service quality
- Provide customer support and technical assistance
- Send service updates and important notifications
- Ensure security and prevent fraud
- Comply with legal obligations
Data Security
We implement industry-standard security measures to protect your data:
Encryption
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.
Access Controls
Strict access controls and authentication requirements for all team members.
Monitoring
24/7 security monitoring and automated threat detection systems.
Auditing
Regular security audits and penetration testing by third-party experts.
Data Sharing and Disclosure
We may share your information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in service delivery
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have explicitly consented to the sharing
We never sell your personal data to third parties.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request a copy of the personal data we hold about you.
Rectification
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of your personal data (subject to legal obligations).
Portability
Request export of your data in a machine-readable format.
Objection
Object to certain types of data processing.
Withdrawal
Withdraw consent for data processing where applicable.
Data Retention
We retain your data for the following periods:
- Account Data: For the duration of your account plus 3 years
- Usage Data: Up to 2 years for analytics and service improvement
- Customer Conversations: According to your data retention settings (30-365 days)
- Billing Records: 7 years for tax and accounting purposes
Data is securely deleted when no longer needed unless legal obligations require longer retention.
Regulatory Compliance
RealVoice AI complies with major privacy regulations:
GDPR
General Data Protection Regulation (EU)
CCPA
California Consumer Privacy Act (US)
SOC 2
Security and availability standards
Cookies and Tracking
We use cookies and similar technologies for:
- Essential site functionality and security
- Analytics to improve our services
- Remembering your preferences
- Providing personalized experiences
You can control cookie settings through your browser preferences.
International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate protection through Standard Contractual Clauses, adequacy decisions, or other approved mechanisms. Data is primarily processed in the United States with appropriate safeguards in place.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.
Contact Us
For privacy-related questions or to exercise your rights, contact us:
Privacy Officer: privacy@realvoice.ai
Data Protection Officer: dpo@realvoice.ai
Address: RealVoice AI, San Francisco, CA
Phone: +1 (555) 123-4567
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting the updated policy on our website. Please review this policy periodically to stay informed about our privacy practices.