Data Security
Your data security is our top priority. Learn how we protect your information.
Our Commitment to Security
At RealVoice AI, we implement industry-leading security measures to protect your data. We understand that you're trusting us with sensitive business information, and we take that responsibility seriously.
Our comprehensive security program includes technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, or disclosure.
Data Encryption
Encryption in Transit
All data transmitted between your browser and our servers is encrypted using TLS 1.3 (Transport Layer Security). This ensures that your data cannot be intercepted or tampered with during transmission.
Encryption at Rest
All stored data is encrypted using AES-256 encryption, the same standard used by financial institutions and government agencies worldwide. Database backups are also fully encrypted.
Infrastructure Security
Our infrastructure is built on enterprise-grade cloud platforms with multiple layers of security:
- SOC 2 Type II certified data centers with 24/7 physical security
- Distributed denial-of-service (DDoS) protection
- Network segmentation and firewalls
- Regular security audits and penetration testing
- Automated vulnerability scanning and patching
- Real-time monitoring and intrusion detection
Access Controls
We implement strict access controls to ensure only authorized personnel can access your data:
- Multi-factor authentication (MFA) for all employee accounts
- Role-based access control (RBAC) with principle of least privilege
- Regular access reviews and audits
- Secure development practices and code reviews
- Background checks for employees with data access
Compliance & Certifications
GDPR Compliant
We comply with the General Data Protection Regulation for processing EU citizen data.
CCPA Compliant
We adhere to the California Consumer Privacy Act requirements.
SOC 2 Type II
Our infrastructure providers maintain SOC 2 Type II certification.
ISO 27001
We follow ISO 27001 information security management standards.
Data Backup & Recovery
We maintain comprehensive backup and disaster recovery procedures to ensure your data remains safe and accessible:
- Automated daily backups with 30-day retention
- Geo-redundant storage across multiple regions
- Point-in-time recovery capabilities
- Regular disaster recovery testing
- 99.9% uptime SLA guarantee
Security Incident Response
In the unlikely event of a security incident, we have a comprehensive response plan:
- 24/7 security monitoring and alerting
- Dedicated incident response team
- Rapid containment and remediation procedures
- Transparent communication with affected customers
- Post-incident review and continuous improvement
Security Questions or Concerns?
If you have questions about our security practices or would like to report a security vulnerability, please contact our security team:
Security Email: security@realvoice-ai.com
Bug Bounty: We maintain a responsible disclosure program for security researchers